Keep your building automation system running smoothly with
CERTIFIED SERVICE, SUPPORT AND TRAINING
Certified Service
At Harris Integrated Solutions, our top priority is providing exceptional service to our customers. We understand that unexpected equipment issues can cause downtime and inconvenience for your business.
That’s why our team of highly skilled service technicians are always available to assist you with any concerns you may have. Even though many problems can be resolved remotely, we are more than happy to dispatch a technician from any of our 6 locations to your facility at your convenience, any day and time of the week.
Our goal is to minimize your downtime and ensure your equipment is back up and running as quickly as possible.
ALC Certified Training
At Harris, we believe that providing exceptional technical support and training is just as important as delivering top-of-the-line technology solutions.
That’s why we offer multi-level DDC training to all of our customers. Our training classes are custom-built to meet your specific needs and can be provided remotely, on-site, or at our training facility in West Columbia, SC. Best of all, most of our training classes are offered at no additional cost to you.
We understand that many customers only use a small number of features and options in their control system. Our training is designed to help you unlock the full potential of your system and discover hidden features that can improve your energy management, while also providing added convenience and savings. We want you to be an expert of your system and get the most out of your investment.
To schedule training, simply contact us by email or phone below. We look forward to helping you maximize the benefits of your building automation system!
An Extended Warranty Protects Your BAS Investment
Extended Warranty
At Harris Integrated Solutions, we understand how important it is to keep your building’s energy management equipment running at peak efficiency. That’s why we offer our HIS Extended Warranty that provides all the materials, labor, and transportation needed to replace or repair any of the equipment installed by HIS. This means that you can focus on your business while we take care of maintaining your equipment.
Our team is always available to provide assistance with schedule changes, set point adjustments for heating and cooling, and diagnosing any issues with your HVAC system. We also include software updates and driver modules to ensure that your equipment is always up to date.
We understand that every customer has different needs and resources. That’s why we offer different levels of warranty coverage to fit your specific situation, whether you have trained staff or no staff at all. Additionally, we offer Labor Only and Remote Communications Only warranties to provide the appropriate level of protection for your equipment.
It’s important to note that an Extended Warranty is not a service contract.
This means that you’ll save money by not having to pay for periodic maintenance visits. With electronic control equipment requiring very little maintenance, our Extended Warranty provides an excellent protection plan for your control equipment, all while saving you money in the long run.
Schedule Service or Training
**Emergency Service Request? Please Call Us Directly At (803) 794-8808
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Alternatively, call us to schedule service or training.
Order Parts
Harris Integrated Solutions customers can now order parts at our online website: parts.harrisisi.com.
This website provides you with a private, password protected shopping area where you can place your orders, review your order history and review products specifically assigned to you.
You will need a Username & Password in order to use this site. Please call us at 803-794-8808 ext. 1117 or email Rob Millen below.
Parts Inquiry
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Resource Center
Learn more about the American Society of Heating, Refrigeration, and Air Conditioning Engineers:
ashrae.org
Learn more about our main communications protocol:
bacnet.org
Create your own points lists, specifications, and more:
ctrlspecbuilder.com
Eikon LogicBuilder for Educators
Visit Eikon for Educators here.
See the full list of Automated Logic products and solutions:
automatedlogic.com
Our Process
To gain a deeper understanding of your needs, we will ask pertinent questions and collect relevant data. Additionally, we will conduct a site review and system audit of your building.
After gaining an understanding of your building’s current conditions, we develop corrective and energy-saving measures. We then present a proposal of solutions to you and your team for review. Once everyone is in agreement on the proposed solution, our team will engineer it accordingly.
To get the project underway, we’ll hold a kick-off meeting to mobilize the operations and installation team. To stay on top of progress, regular project progress reports and meetings will be held.
Once all of the equipment has been installed, we proceed with a thorough point-to-point system check-out to ensure the system works according to your specifications. During this process, we identify and rectify any discrepancies, and generate as-built drawings to record the system’s details.
At HIS, customer satisfaction is our number one priority. That’s why we offer free, unlimited training for the life of the system to all of our customers. We understand that you may have different needs, so we also provide on-site owner training and factory training whenever necessary.
At the completion of the installation of your building automation system, we don’t just leave you to fend for yourself. We offer multiple extended warranty options and 24/7 remote support, so you can be confident that you are receiving the best service possible.
Customer Spotlight
See for Yourself
Discover all the advantages of our smart building solutions for yourself – contact us now to schedule a demo!
